Both sides
Emails and notifications
Every email comes from resell.store <hello@resell.store>. Here's what you'll get, when, and what you can turn off.
Emails buyers get
| Subject | When |
|---|---|
| Your resell.store sign-in link | You ask to sign in. Works once, for 15 minutes. |
| Your receipt: (item) | Right after you pay. |
| (Shop) accepted your $X offer | The seller says yes. You have 48 hours to pay. |
| (Shop) came back with $Y | The seller, or their shop's agent, counters. |
| (Shop) passed on your $X offer | The seller declines. |
| Pay for (item) by (time), or (Shop)'s counter runs out soon | 12 hours before a deal or a counter runs out. |
| Your offer on (item) ran out | The seller didn't answer within 48 hours. |
| Your deal on (item) lapsed | An accepted offer wasn't paid in time. |
| (Item) is on its way | The seller marks it shipped, with tracking if they added it. |
| (Item) hasn't shipped yet | The ship-by date passes. You can cancel for a refund or give them longer. |
| Refunded: (item) | The order was cancelled before it shipped. |
| Did (item) arrive? | 7 days after it shipped, if you haven't said it's all good. |
| (Shop) replied about (item), (Shop) offered $X back | Updates on a problem you reported. |
| resell.store is looking at (item) | We've stepped in to decide a problem. |
| Refunded $X: (item) | Money went back to you after a problem. |
| How was (item)? | 2 days after an order's done, asking for a review. |
| New at (shop): (item) | A shop you follow listed something. Only if you turned it on. |
Emails sellers get
| Subject | When |
|---|---|
| (Buyer) offered $X for (item) | A new offer, with your lowest and when it runs out. |
| (Buyer)'s $X offer runs out soon | 12 hours before an offer you haven't answered runs out. |
| (Buyer)'s offer ran out, (Buyer) didn't answer your counter | An offer or counter ran out with no answer. |
| (Buyer) didn't pay for (item) | You accepted, but they didn't pay within 48 hours. |
| Sold! (item) for $X | A buyer paid. Shows the price, fees, your payout and the ship-by date. |
| Did you ship (item)? | The ship-by date, 3 days after payment, passes and it isn't marked shipped. |
| Cancelled: (item) | An order was cancelled before it shipped. |
| You've been paid for (item) | The held money went to your PayPal, and why it was released. |
| (Buyer) reported a problem with (item) | A buyer opened a problem. Your payout waits. |
| (Buyer) replied about (item), Sorted: (item) | Updates on a problem. |
| Refunded $X to (buyer) | Money went back to the buyer after a problem. |
| (Buyer) gave (item) N stars | A new review. |
| Your (day): N things need you, or all handled | Your evening agent summary, only when something happened. |
Sellers who also buy get the buyer emails too. It's one account for both.
Tell me when
Every email has a Change what we email you link at the bottom that opens your settings at resell.store/me. Under Tell me when there are four switches:
| Switch | Starts | What it does today |
|---|---|---|
| Someone makes an offer | On | Offer emails always come, so you never miss one. |
| Something sells | On | Sale emails always come, so you never miss a sale. |
| My agent does something for me | On | Turns the evening agent summary on or off. |
| A shop I follow lists something | Off | Turns emails about new listings from shops you follow on or off. |
The important ones always come
Emails about your orders and offers always come, whatever your switches say, so nothing important is missed: receipts, shipping, money held and released, refunds and problems.
When emails go out
- Things you or the other person do, like paying, answering an offer or marking it shipped, send an email right away.
- Timed emails, like reminders, "ran out" notices and "Did it arrive?", go out from checks that run about every 15 minutes, so they can land up to a quarter of an hour after the moment itself.
- The evening agent summary goes out once a day in the early evening, US time, and only when there's something to tell you.
- Emails about shops you follow are rolled up: one per shop, covering everything it listed since the last one.
In the app
- The unread dot: the Messages icon in the header gets a dot when a shop or a buyer has written to you.
- Inbox, for sellers, gathers new messages, offers that need you, things to ship and offers waiting on buyers in one place. Questions your shop agent hands to you show under New messages, marked A question for you; Needs you is just for offers. When it's clear it says "Nothing needs you right now".
- New badges: on your account, anything that changed since your last visit is marked New, with a count at the top. See After you buy.
Email is the only way we reach you for now.