Buying
After you buy
Your account
Tap your initial in the header, or go to resell.store/account. It opens with "Hi," your name, and anything that needs you today. A pill shows how much of your money is held until things arrive.
| Section | What's in it |
|---|---|
| Overview | What needs you now: a counter to answer, an order to pay for or confirm. |
| Orders | Everything you've bought, newest first, with where each one's at. |
| Offers | Offers you've made, how long each has left, and any counters. See Making an offer. |
| Saved | Things you've hearted, for sale first, then sold ones. |
| Following | Shops you follow, how many things they have for sale and what's new this week. |
Anything that changed since your last visit is marked New, with a count at the top. A visit ends when you've been away for more than 30 minutes.
Order statuses
| You'll see | What it means |
|---|---|
| Paid, the shop ships it next | PayPal is holding your money. The seller has 3 days to send it. |
| On its way | The seller marked it shipped, with tracking if they added it. |
| All done | You said it's all good, or the checking time passed. The seller has been paid. |
| Problem reported | You told the seller something's wrong. Your money stays held. |
| We're looking at it | resell.store has stepped in to decide a problem. |
| Refunded | Your money went back to you, all of it or the part you agreed. |
| Cancelled | It never shipped, and you got everything back. |
The order page
Tap any order to open it. You'll find:
- Where it's at: Paid, Shipped, Arrived, Done, with dates, and a tracking link once it's sent. UPS and USPS numbers link straight to the carrier.
- What you paid: the item, tracked or express shipping, the total, and any refund.
- Sending to: the address you gave.
- What to do next, which changes as the order moves along.
Shipping and cancelling
- The seller has 3 days from when you paid to ship it. The order page shows the ship-by date.
- If that date passes and it still hasn't shipped, we email you, and the order page offers Cancel for a full refund. Or message the seller and give them a little longer.
- Not shipped 7 days after you paid? We cancel it and refund you in full automatically.
- When it ships you get an email, "on its way", with the tracking number if the seller added one.
It's all good
Once it's in your hands and it's what you expected, tap It's all good on the order or in your account. That pays the seller straight away and wraps up the order. Only tap it once you've had a look: after that, the money has gone.
When the seller gets paid
If you don't tap It's all good, the money still goes to the seller in the end:
- Tracking doesn't tell us when something is delivered, so every order counts as arrived 10 days after it ships, whatever the tracking says.
- You then have 3 days to check it. That's about 13 days after shipping in all.
- 7 days after it ships, we email you "Did it arrive?" with two buttons: It's all good and Report a problem.
- The money is always released within 27 days of your payment, a day inside PayPal's own 28-day limit.
Something not right? Say so before it's released
Problems and reviews
If it hasn't arrived, isn't as described or turned up damaged, see Problems and refunds. Once the order's done, you can leave the shop a review; we'll ask you 2 days later. See Reviews.